Episode 5: The Fallout

Following the launch of the Phoenix pay system, the Canadian government’s troubled payroll transformation became a major news story. In a scathing report, an auditor called the project “an incomprehensible failure.” Phoenix was a political football as the Conservatives and the Liberals shifted the blame for growing complaints from public servants. Who should be held responsible for Phoenix’s problems?

Phoenixed: Inside Canada’s Payroll Disaster is produced by the Global Payroll Association and Storythings.

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