Episode 6: From the Ashes

Almost eight years after the launch of its problem-plagued Phoenix pay system, the Canadian government announced some good news: it has been testing a new HR and pay platform with promising early results. Implementing the proposed Dayforce system would require simplifying pay rules and doing more testing. But as the government prepares for a years-long transition, public servants want to know: When will their pay issues be resolved? And who will be held responsible for the Phoenix disaster?

Phoenixed: Inside Canada’s Payroll Disaster is produced by the Global Payroll Association and Storythings.

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Time Stamps

(00:00) The 8th anniversary
(05:32) Dayforce SaaS
(07:19) Karen Hogan - Auditor general
(11:06) Learning the lessons of Phoenix
(14:01) An incremental transition
(16:08) Justine Janssen - Dayforce
(22:16) Avoiding customisation
(26:08) Graham Jenkins